Frequently Asked Questions.

-Winterberry accessories are handmade so handle with extra love and care! Try to avoid dropping or tugging, these beauties are strong but can still break under pressure.

-To keep your accessories in great condition, avoid contact with water, perfume, make-up and dust.

-If necessary, use a make-up wipe to gently remove any dirt or imperfections from your clay pieces.

-For items with 3 dimensional components, use a clean make-up brush to remove any settled dust and get into those hard to reach areas.

-For all metal attachments, gently massage with a dry polishing cloth to keep looking shiny and new. If they need a DEEP CLEAN gently massage some tomato sauce or Bar Keeper’s Friend on metal parts, rinse or wipe clean with a damp cloth, pat dry and polish with a polishing cloth. This will get them shined up in no time.

-Store items safely in a separate box or hanging on an earring stand, do not place other items on top.

-Keep items stored out of direct heat and sunlight, especially pieces with resin coating as this can cause discolouration.

Yes. We love working with you to create something beautiful and unique. We aren’t always able to take on custom orders due to time restraints, however, please do get in touch and we’ll let you know if we can make your dream a reality!

If you require more than the quantity listed, please get in contact with us to see if we can fulfil your needs. We are in the studio most weekdays restocking so we may be able to whip up a few extra products for you.

We try our best to show off every part of our accessories. We will usually have close-ups for all the detail and modelled photos so you can see what they look like on. All measurements and materials are included in the listing, so be sure to take a look before completing your purchase. All items are photographed in natural lighting to get the most accurate image. Photos are kept as natural as possible with minimal editing, however, colours may still appear different on other monitors. Please expect a slight difference in colour when purchasing.

All items listed are ready to ship, so we will ship your goodies ASAP! Please allow 1-3 days processing time plus approximately 2-6 business days* for all Australian orders and 5-15 days* everywhere else. All orders include tracking so be sure to keep an eye out for the tracking number we send to your email. See our Shipping Policy for extra info.

*PLEASE NOTE*

Items are shipped with Australia Post and still may be experiencing delays (especially international) Please allow extra time to receive your package.

No need to stress, this is completely normal (I am not holding your items captive).

Your package is in transit with Australia Post but may not have been scanned yet. This often happens if your package has been dropped off at a street post box instead of a post office (which we try our best to avoid). You’ll still get notified on the day when your package is “out for delivery”.

All items are packaged with care for safe transit to your doorstep.

To minimise our impact on the environment, we use compostable mailers, cardboard boxes and tissue paper when packing your orders. NO bubble wrap is used and rarely any plastic. Necklaces and necklace sets are usually packaged in their cello bags for safe keeping (please advise if you would prefer us to remove and reuse this)

See ‘For the Planet’ for more info.

Yes! You are welcome to pick up your order from our studio in Para Hills, South Australia. Just choose the free ‘Pick Up’ option at checkout. Pick up is by appointment only. You’ll receive an email once your order is ready and we can organise a time that suits.

If you are no longer able to pick up your order, just contact us so we can arrange postage as soon as possible.

Unfortunately we don't currently have a shop front, however you can pick up your order from our studio or check out our products in person by attending our markets. Head over to our ‘Markets’ page to see where we’ll be next.

We accept refunds and exchanges within 30 days of purchase. Unfortunately, we are unable to offer refunds on custom items or change of mind. You will be responsible for paying for any shipping costs for returning your item if you wish to exchange your purchase. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Shipping costs for faulty items will be complimentary and will be organised on our end as required.

Yes! You can find us @winterberryboutique on Instagram, Facebook, Threads and Tik Tok.